Cancellation and Refund Policy

1. Renter Cancellations

Cancellation refunds are determined by the cancellation policy selected by the Supplier for that listing. The applicable policy is displayed on the listing page before the Renter confirms a booking. All cancellations must be submitted through the Platform.

Flexible Policy

• Cancellation more than ten (10) days before the booking start date: 100% refund of the Rental Fee
• Cancellation ten (10) days or fewer before the booking start date: no refund

Moderate Policy

• Cancellation more than ten (10) days before the booking start date: 75% refund of the Rental Fee
• Cancellation between five (5) and ten (10) days before the booking start date: 50% refund of the Rental Fee
• Cancellation five (5) days or fewer before the booking start date: no refund

Strict Policy

• Cancellation more than fourteen (14) days before the booking start date: 100% refund of the Rental Fee
• Cancellation between ten (10) and fourteen (14) days before the booking start date: 50% refund of the Rental Fee
• Cancellation ten (10) days or fewer before the booking start date: no refund

Statutory Cooling-Off Window

Where a booking is confirmed fewer than ten (10) days before the booking start date, the Renter retains the right to cancel for a full refund of all amounts paid — including the Rental Fee, the CAD $8.00 Platform Service Fee, and the Damage Waiver fee if purchased — within twenty-four (24) hours of booking confirmation, regardless of the Supplier's selected cancellation policy.

Non-Refundable Amounts

For Renter-initiated cancellations, the following are non-refundable except within the cooling-off window or in Force Majeure:

• The CAD $8.00 Platform Service Fee
• The Damage Waiver fee, once the booking is confirmed

The card-on-file Deposit consent ends immediately upon cancellation. No charge is made to the Renter's stored card.

2. Supplier Cancellations

Suppliers are expected to honour all confirmed bookings. When a Supplier cancels:

• The Renter receives a full refund of all amounts paid, including the CAD $8.00 Platform Service Fee and the Damage Waiver fee if purchased
• The Supplier forfeits the Rental Fee for that booking
• The cancellation is recorded against the Supplier's performance metrics

Repeat cancellations

• Two or more cancellations within any ninety (90) day period: formal warning and listing demotion
• Three or more cancellations within any ninety (90) day period: account suspension

AidersPlus will not record a cancellation against a Supplier's performance metrics if due to documented equipment theft, mechanical failure, or declared emergency, provided the Supplier submits supporting documentation within twenty-four (24) hours.

3. Force Majeure

Where a booking cannot be fulfilled due to a documented event beyond the reasonable control of either party — including a declared public health emergency, extreme weather, civil unrest, or act of government — either party may cancel without penalty. The Renter will receive a full cash refund of all amounts paid within five (5) to ten (10) business days after AidersPlus confirms the cancellation.

4. Refund Processing

Approved refunds are returned to the Renter's original payment method via Stripe, typically within five (5) to ten (10) business days from the date AidersPlus initiates the refund, depending on the Renter's card issuer. AidersPlus is not responsible for delays caused by financial institutions.

5. Contact

Contact AidersPlus at info@aidersplus.ca or call 289-400-3093 for questions about a cancellation or refund.