Everything you need to know about renting and listing.

AidersPlus is an online event-equipment rental marketplace that connects Renters with independent local Suppliers. Suppliers own or lawfully control the equipment, set their Rental Fees and availability, and complete pickup and return handoffs. AidersPlus provides the marketplace, payment and identity flows, booking records, condition checklists, communications, and dispute process.

Phase 1 serves Oakville, Burlington, Milton, and Mississauga, Ontario. Additional locations may be added after the Phase 1 marketplace is stable.

Renters must be at least 18 years old, able to enter a legally binding contract, and located in or conducting the rental transaction within Ontario. Suppliers must be legally able to contract and must own or lawfully control every item they list. A person acting for an organization must have authority to bind it.

AidersPlus supports birthdays, showers, weddings and engagement events, church and community gatherings, graduations, corporate events, family celebrations, and other lawful private or properly permitted events that need approved event equipment.

aidersplus.ca is the public website for marketing information, renter and supplier guidance, FAQs, and legal pages. app.aidersplus.ca is the transactional marketplace for accounts, listings, booking requests, payments, messages, and reviews. Links on the public website will take you to the appropriate marketplace step.

Pickup and return are the approved Phase 1 handoff model. Do not assume delivery, setup, or takedown is included unless the listing and confirmed Booking expressly say so.

Use the marketplace at aidersplus.onrender.com to browse by approved category, location, and date. Review every listing's bundle contents, condition, restrictions, Rental Fee, availability, pickup details, cancellation policy, and Deposit tier before requesting a Booking.

At launch, the approved categories are Audio Bundles, Lighting Packages, Projector Kits, Photo Booths, Premium Decor, and Seating / Table Sets. Equipment outside these categories is not permitted at launch.

Yes. Formal identity verification through Stripe Identity must succeed before your first Booking can be confirmed. Complete verification only in the secure Stripe flow. AidersPlus will never ask you to send raw government ID through ordinary email, WhatsApp, Platform messages, Jotform, or support tickets.

Choose the listing and dates, review the full checkout disclosure, and submit your request. The Supplier has up to 48 hours to accept or decline; an unanswered request is automatically declined. A Booking is confirmed only after the Supplier accepts and Stripe successfully processes the disclosed payment.

No. Before Supplier acceptance, the Rental Fee, CAD $8 Platform Service Fee, optional Damage Waiver, HST, and Deposit are not charged. Equipment availability is not guaranteed until the Booking is confirmed.

A confirmed checkout may include the Supplier-set Rental Fee, a separate CAD $8 Platform Service Fee, the optional Damage Waiver if selected, and 13% HST on the Rental Fee, Platform Service Fee, and Waiver fee. The disclosed Deposit tier is card-on-file consent and is not part of the amount charged at booking.

The optional Damage Waiver costs exactly 10% of the Rental Fee only, rounded to the nearest dollar. It is a contractual risk-sharing benefit, not insurance. If purchased, it is considered first for eligible accidental physical damage, up to CAD $750 for the entire Booking. It excludes theft, mysterious disappearance, non-return, intentional damage, vandalism, gross negligence, prohibited or unintended use, pre-existing damage, ordinary wear and tear, third-party property, personal injury, consequential loss, and other stated exclusions.

You and the Supplier complete separate AidersPlus Pickup Checklists through Jotform. Your form must include the Booking ID, condition answers, notes, and at least three current photos. Inspect and count the complete bundle, record existing wear or discrepancies before taking possession, and keep the Jotform submission confirmation.

You and the Supplier complete separate Return Checklists through Jotform. Count every component, document the equipment's current condition, upload at least three current photos, submit the form before leaving, and keep the confirmation until the 24-hour claim window has passed.

Raise the material discrepancy before taking possession, document it in your Jotform record, and keep the discussion in Platform messaging. Do not proceed if the equipment appears unsafe or materially unsuitable. AidersPlus will review the Booking record and available evidence to determine the appropriate resolution.

Request date, time, or component changes through Platform messaging and obtain AidersPlus approval. A lower Rental Fee produces a pro-rata refund of the difference. A higher Rental Fee requires additional payment before the change is confirmed. The CAD $8 Platform Service Fee is not adjusted for a modification.

Return the equipment within the confirmed window unless a written change is approved. An overdue extension fee may be charged at the listing's daily rate, prorated by the hour for each hour or part of an hour. A return more than two hours late without prior arrangement may be reported. Theft and non-return are not covered by the Damage Waiver.

Apply through the Supplier application route on aidersplus.ca. After approval, complete your Supplier profile, Stripe Identity verification, Stripe Connect Express onboarding, and a listing with accurate photos, description, bundle contents, condition, Rental Fee, availability, pickup details, instructions, and cancellation policy. AidersPlus must approve the listing before it goes live.

Successful Stripe Identity verification is required before the first listing can be activated and before payout. Suppliers must also complete Stripe Connect Express with accurate legal, banking, and payout information. Stripe collects and stores banking and identity information; AidersPlus does not collect raw bank, card, or identity documents.

Every listing requires at least three and no more than twenty clear, current photos of the actual equipment. Show the full bundle, key items and controls, identifying features, and any existing wear or limitations. Use good lighting and a clean background, avoid blur and heavy filters, and do not use stock images or unrelated screenshots. The first image becomes the listing thumbnail.

Listing is free. AidersPlus retains a 15% Supplier Commission from the Rental Fee on a completed Booking, and the Supplier's gross share is 85% of the Rental Fee. The Renter's CAD $8 Platform Service Fee and optional Damage Waiver fee are separate and are not included in the 85% calculation. Applicable Stripe processing-fee treatment follows the configured Stripe Connect settlement flow.

Eligible payouts are initiated through Stripe Connect after the Booking is completed, no damage dispute is pending, identity and Connect requirements remain satisfied, and payout details are accurate. AidersPlus typically initiates the payout within five business days; Stripe or the Supplier's financial institution may require additional processing time.

Review the equipment, dates, Renter information, pickup requirements, and Platform messages, then accept or decline within 48 hours. Unanswered requests are automatically declined. Accept only when the complete bundle is available, safe, and ready for the requested period.

Yes. Each listing uses one policy: Flexible, Moderate, or Strict. The selected policy must be displayed before booking. Suppliers should choose a policy that reflects the equipment and their operating needs and must honour the confirmed terms.

Supplier cancellation should occur only in exceptional circumstances such as documented equipment failure, theft, or a declared emergency preventing pickup. The Renter receives a full refund of all amounts paid, the Supplier receives no payout, and the cancellation may affect performance and listing visibility. Supporting documents for an eligible exception should be submitted within 24 hours.

File a claim through the approved process within 24 hours after return. Include the Supplier's pickup and return Jotform records, clear timestamped photos, an appropriate repair estimate or fair-market replacement quotation, the claimed amount, and the affected components. AidersPlus reviews the evidence; a Deposit charge is never based only on a Supplier accusation.

AidersPlus assigns the Deposit tier by approved equipment category. The tier is the maximum possible Platform charge after a valid damage process; it is not money paid or held at booking.

No. Stripe securely saves the payment method under the Renter's consent, but AidersPlus does not place an authorization hold, freeze funds, reduce the available balance, create a pending Deposit transaction, or charge the Deposit at booking.

A Deposit may be charged only after a timely Supplier claim, evidence review, Renter notice and response opportunity, written determination, and application of any eligible Damage Waiver amount first. The charge cannot exceed both the confirmed remaining loss and the applicable CAD $150, $300, or $500 category tier.

Deposit consent ends when the Supplier confirms acceptable return, no claim is filed within 24 hours after return, AidersPlus finds no eligible damage or Renter liability, or the Booking is cancelled through the applicable process.

Yes. The CAD $8 Platform Service Fee is a separate checkout line item for each confirmed Booking. For Renter-initiated cancellation, it is non-refundable outside the short-notice cooling-off window, except in confirmed Force Majeure. It is fully refunded if the Supplier cancels.

At launch, 13% HST applies to the Rental Fee, the CAD $8 Platform Service Fee, and the optional Damage Waiver fee when purchased. Suppliers remain responsible for their own tax obligations and should obtain professional tax advice where needed.

Each listing uses one policy, and refund timing is measured from the scheduled pickup date and time in Eastern Time. The policy controls the Rental Fee refund shown below.

Yes. If a Booking is confirmed fewer than 10 days before pickup, the Renter may cancel within 24 hours after confirmation for a full refund of all amounts paid, including the Rental Fee, CAD $8 Platform Service Fee, and Waiver fee if purchased, regardless of the listing policy.

Force Majeure is a documented event beyond the reasonable control of either party that prevents the Booking from being fulfilled. Examples include a declared public health emergency, extreme weather, civil unrest, or an act of government. AidersPlus must confirm that the event qualifies. Either party may then cancel without penalty, and the Renter receives a full cash refund of all amounts paid, including the Rental Fee, CAD $8 Platform Service Fee, and purchased Damage Waiver fee. The refund returns through Stripe to the original payment method within 5 to 10 business days after AidersPlus confirms the cancellation.

A confirmed Force Majeure event or Supplier cancellation produces a full refund of all amounts paid and ends Deposit consent without a charge. Approved cash refunds return through Stripe to the original payment method, typically within 5 to 10 business days after AidersPlus initiates them.

A Renter who does not pick up within two hours after the agreed time and gives no prior notice may be treated as a no-show through the Platform, with no Rental Fee refund. For a documented medical emergency, bereavement, or natural disaster, the Renter may request a hardship waiver within 48 hours through bookings@aidersplus.ca. Any 12-month future-use credit is discretionary and non-transferable.

AidersPlus uses formal Stripe Identity verification, approved listings, secure Stripe payments, separate pickup and return Jotform records, card-on-file Deposit consent, the optional Damage Waiver, Platform messaging, and a documented claims and appeal process. These controls create evidence and clear procedures, but AidersPlus does not own, inspect, maintain, insure, or guarantee Supplier equipment.

Yes. Supplier identity status, account information, category eligibility, and listing content are reviewed before activation. Each listing must satisfy the applicable content and photo requirements. Approval is not a warranty, inspection certificate, or guarantee of equipment performance, so Renters must still review the listing and inspect the equipment at pickup.

The Supplier must file a valid claim within 24 hours after return. AidersPlus sends notice and evidence context to the Renter within the next 24 hours. The Renter then has 48 hours after notice to respond with relevant evidence. AidersPlus issues a written determination within 5 business days after receiving all required evidence, or within up to 10 business days for a complex claim with extension notice.

Yes. Either party may appeal within 7 days after the determination or approved charge by sending material new evidence to support@aidersplus.ca. Disagreement alone is not enough. If a charge is reversed or reduced, the approved refund returns to the original payment method.

A missed pickup caused by the Supplier is treated as a Supplier cancellation. The Renter receives a full refund of all amounts paid, including the Rental Fee, CAD $8 Platform Service Fee, and purchased Waiver fee. Report the issue promptly through the Platform or bookings@aidersplus.ca and include the Booking ID.

Do not use equipment that appears unsafe, damaged, incomplete, unsuitable, or likely to worsen damage. Document the concern, notify the other party through Platform messaging, and contact support@aidersplus.ca. For immediate danger, contact the appropriate emergency service first.

Prohibited conduct includes unlawful or unsafe use; misleading listings; off-platform payments intended to avoid fees; subleasing, lending, transferring, altering, or misusing equipment; harassment, threats, discrimination, fraud, or identity misuse; false reviews; privacy or intellectual-property violations; and unauthorized scraping or automated extraction of Platform data.

Go to aidersplus.onrender.com through the approved AidersPlus website links and create an accurate account. You may browse before verification, but Stripe Identity must succeed before your first Booking can be confirmed.

Start through the Supplier application route, then complete your Supplier profile, Stripe Identity verification, Stripe Connect Express onboarding, and at least one compliant listing. AidersPlus reviews the account and listing before activation.

Do not send raw government ID, full card numbers, card security codes, passwords, one-time verification codes, or Stripe verification links through ordinary messages. Complete identity and payment steps only through the approved secure Stripe flow.

Expansion is planned after Oakville, Burlington, Milton, and Mississauga are operating reliably. Additional locations and timing will be announced through official AidersPlus channels when confirmed.

Use bookings@aidersplus.ca for confirmed booking logistics, cancellations and refunds, Deposit Policy questions, no-shows, and hardship requests. Use support@aidersplus.ca for identity or account problems, equipment-quality concerns, claims, Deposit disputes, appeals, security, account closure, and accessibility. Use info@aidersplus.ca for pre-booking questions, public policies, privacy requests, partnerships, and general enquiries. For time-sensitive operational matters when email alone is insufficient, call 289-400-3093.